The CBF Store is OPEN online 24/7. Delays are being experience to freight in certain regions. Please contact us if you have any questions.

Privacy Policy


Our Contact Information

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, Use Live Chat or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To ask for ratings and reviews of services or products
  • To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:

  • Help remember and process the items in the shopping cart.
  • Understand and save user’s preferences for future visits.
    You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.Some of the features that make your site experience more efficient and may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

We do not include or offer third-party products or services on our website.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

  • On our Privacy Policy Page

Can change your personal information:

  • By logging in to your account

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It’s also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

  • We will notify you via email
  • Within 7 business days

We will notify the users via in-site notification

  • Within 1 business day

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions
  • Process orders and to send information and updates pertaining to orders.
  • Send you additional information related to your product and/or service
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at

  • Follow the instructions at the bottom of each email. And we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

sales@thecbfstore.com.au


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FAQs


Who are you guys?

The CBF Store is home to the biggest collection of homewares, gadgets, appliances, cookware, bakeware, home décor, outdoor products and more. We promise you premium products at the lowest prices!

Just “How” you ask? Well in the absence of a physical store, we’re able to offer you the best prices in all of Australia! Add on some free shipping (T&C Apply) all over Australia, lay-by-services, variety of payment methods and discounted prices all year around, The CBF Store is the best online store for all of your shopping needs.

Shop with us today.

Where are you based?

The CBF Store is a Melbourne based company with access to some of Australia’s largest home appliance distributors/importers and extensive freight networks across all states.

How do I contact The CBF Store?

We can be contacted via phone, email, the contact form further below or even via our live chat function if you fancy a yarn about an appliance or just the questionable Melbourne weather.

Do you have a shopfront?

The short answer – no. In order for us to provide you with what we believe is the best pricing on brand name home appliances in Australia, we knew we had to do away with the bright lights, outsized commercial rents and the obligatory small army of employees. Because all that ever translates into is an overpriced appliance. And we are all about helping every possible Australian household afford something for their home.

Why should I buy from The CBF Store?

You mean you’re still not convinced? You don’t like the sound of (an ever-growing range) of high quality brand name home appliances retailed by an Australian company (with actual Aussies on the other end of phone calls and emails), at very-hard- to-beat prices, home delivered with service the way it should be? And with professionalism and transparency at every step of the way? Tough crowd!

Are your products brand new or used?

All our products are brand new and come with full manufacturers’ warranties (specific to each manufacturer).

How long will the delivery of my appliance take?

Your order will be processed within a couple of days and freight (depending on your location) can take anywhere from 5 to 14 BUSINESS days, on average. Unlike some other well-known appliance vendors, CBF will (within reason) attempt to service customers far and wide and wherever the delivery trucks can safely go. If you happen to reside in a postcode with a lot more country to it, please expect your item to arrive at the latter end of our stated delivery window. The freight companies may also attempt to get I touch (on your best contact number) before making the journey to safely deliver your appliance, so please be sure to answer your phone.

Why the asterisk next to your “Free Shipping on Everything*” label?

Delivery on a large number of our items, is free of charge, to nearly all parts of mainland Australia (Tasmania included). For certain items, delivery is free of charge to specific zones/regions only.

Competitive shipping is otherwise offered, which can either be confirmed upon checkout or contacting us for a custom quote. Please also check each item’s “Features” section for any additional shipping details.

Also there may be instances where certain remote addresses could incur some sort of an additional delivery charge. If you are ever in doubt about your location, kindly contact us at any time before making your purchase.

Do your products meet Australian Standards?

Yes and each has been tested and certified to this fact.

How does your warranty work?

Each appliance comes with its own specific (advertised) manufacturer’s warranty. Warranty cards and 1800 numbers are enclosed with your new items. On top of that, we are always here and happy to help should you require further assistance or have any additional queries.

What payment methods do you accept?

Bank Transfer, PayPal, MasterCard, Visa and Amex. And absolutely no cheeky surcharges!

What if my appliance arrives damaged or faulty on arrival?

In the rare event that this does occur, fear not as this is where the manufacturer’s warranty will kick in and assist in having a new unit delivered to you (while having the damaged/faulty unit picked up). All at no extra cost to you.

Are your products brand new or used?

All our products are brand new and come with full manufacturers’ warranties (specific to each manufacturer).

What is your returns policy?

In the rare event the product is not suitable you are welcome to reach out to us to arrange an exchange, store credit or refund.  We will provide you a return address so the item can be returned at your cost to be inspected and condition verified.  We only accept returns on unused products in original boxing in saleable condition.  Refunds will be processed with a restocking fee of 20% to cover handling costs.

The CBF Store Returns Policy

I hear your offer lay-by? Can this be true?!?

“Yes indeed, the rumours are true. Most of our items are eligible for good ol’ fashioned lay-by and you will know instantly from that funky, uber-cool purple button that sits next to our (still) very cool BUY NOW button. Our lay-by arrangements allow for weekly or fortnightly payments, up to 3 months. By entering into such a payment arrangement you agree to adhere to our lay-by terms and conditions, which is really quite simple….

If you decided to cancel your lay-by with us after any number of payments have been made, we reserve the right to refund all monies paid up to cancellation day LESS an administrative charge – $30 or 10% of the total item/order amount (whichever is the least of these two).


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