The CBF Store is OPEN online 24/7. Delays are being experience to freight in certain regions. Please contact us if you have any questions.

The CBF Store Returns Policy


Our friendly customer service team is here to help should you have any questions or an issue with a product you have purchase. We are available 24/7 via chat or email and during business hours Monday to Friday via phone.

Change of mind

In the rare event the product is not suitable you are welcome to reach out to us to arrange an exchange, store credit or refund. We will provide you a return address so the item can be returned at your cost to be inspected and condition verified. We only accept returns on unused products in as original packaging in saleable condition. Refunds will be processed with a restocking fee of 20% to cover handling costs.

Item arrived damaged

Should your appliance be damaged and this is noticed prior to accepting delivery you can reject the delivery and we will arrange a replacement to be dispatched. If you notice the item has been damaged after accepting delivery please reach out to our customer service team. At any stage please just get in contact with us and we will be happy to assist process your claim. We are available via phone or chat or email.

Warranty and faulty products

All our products are backed by their respective manufacturers warranty and of course, nothing in this returns policy limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (“ACL”) (or any liability under them) which by law may not be limited or excluded. If you are a “consumer” under the ACL, the following notice applies to you:

“Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law (“Consumer Guarantees”). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”

Please contact us at any time at support@thecbfstore.com.au or via any of the numbers listed in our website footer. We are here to help and love to do so.


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FAQs


Who are you guys?

The CBF Store is home to the biggest collection of homewares, gadgets, appliances, cookware, bakeware, home décor, outdoor products and more. We promise you premium products at the lowest prices!

Just “How” you ask? Well in the absence of a physical store, we’re able to offer you the best prices in all of Australia! Add on some free shipping (T&C Apply) all over Australia, lay-by-services, variety of payment methods and discounted prices all year around, The CBF Store is the best online store for all of your shopping needs.

Shop with us today.

Where are you based?

The CBF Store is a Melbourne based company with access to some of Australia’s largest home appliance distributors/importers and extensive freight networks across all states.

How do I contact The CBF Store?

We can be contacted via phone, email, the contact form further below or even via our live chat function if you fancy a yarn about an appliance or just the questionable Melbourne weather.

Do you have a shopfront?

The short answer – no. In order for us to provide you with what we believe is the best pricing on brand name home appliances in Australia, we knew we had to do away with the bright lights, outsized commercial rents and the obligatory small army of employees. Because all that ever translates into is an overpriced appliance. And we are all about helping every possible Australian household afford something for their home.

Why should I buy from The CBF Store?

You mean you’re still not convinced? You don’t like the sound of (an ever-growing range) of high quality brand name home appliances retailed by an Australian company (with actual Aussies on the other end of phone calls and emails), at very-hard- to-beat prices, home delivered with service the way it should be? And with professionalism and transparency at every step of the way? Tough crowd!

Are your products brand new or used?

All our products are brand new and come with full manufacturers’ warranties (specific to each manufacturer).

How long will the delivery of my appliance take?

Your order will be processed within a couple of days and freight (depending on your location) can take anywhere from 5 to 14 BUSINESS days, on average. Unlike some other well-known appliance vendors, CBF will (within reason) attempt to service customers far and wide and wherever the delivery trucks can safely go. If you happen to reside in a postcode with a lot more country to it, please expect your item to arrive at the latter end of our stated delivery window. The freight companies may also attempt to get I touch (on your best contact number) before making the journey to safely deliver your appliance, so please be sure to answer your phone.

Why the asterisk next to your “Free Shipping on Everything*” label?

Delivery on a large number of our items, is free of charge, to nearly all parts of mainland Australia (Tasmania included). For certain items, delivery is free of charge to specific zones/regions only.

Competitive shipping is otherwise offered, which can either be confirmed upon checkout or contacting us for a custom quote. Please also check each item’s “Features” section for any additional shipping details.

Also there may be instances where certain remote addresses could incur some sort of an additional delivery charge. If you are ever in doubt about your location, kindly contact us at any time before making your purchase.

Do your products meet Australian Standards?

Yes and each has been tested and certified to this fact.

How does your warranty work?

Each appliance comes with its own specific (advertised) manufacturer’s warranty. Warranty cards and 1800 numbers are enclosed with your new items. On top of that, we are always here and happy to help should you require further assistance or have any additional queries.

What payment methods do you accept?

Bank Transfer, PayPal, MasterCard, Visa and Amex. And absolutely no cheeky surcharges!

What if my appliance arrives damaged or faulty on arrival?

In the rare event that this does occur, fear not as this is where the manufacturer’s warranty will kick in and assist in having a new unit delivered to you (while having the damaged/faulty unit picked up). All at no extra cost to you.

Are your products brand new or used?

All our products are brand new and come with full manufacturers’ warranties (specific to each manufacturer).

What is your returns policy?

In the rare event the product is not suitable you are welcome to reach out to us to arrange an exchange, store credit or refund.  We will provide you a return address so the item can be returned at your cost to be inspected and condition verified.  We only accept returns on unused products in original boxing in saleable condition.  Refunds will be processed with a restocking fee of 20% to cover handling costs.

The CBF Store Returns Policy

I hear your offer lay-by? Can this be true?!?

“Yes indeed, the rumours are true. Most of our items are eligible for good ol’ fashioned lay-by and you will know instantly from that funky, uber-cool purple button that sits next to our (still) very cool BUY NOW button. Our lay-by arrangements allow for weekly or fortnightly payments, up to 3 months. By entering into such a payment arrangement you agree to adhere to our lay-by terms and conditions, which is really quite simple….

If you decided to cancel your lay-by with us after any number of payments have been made, we reserve the right to refund all monies paid up to cancellation day LESS an administrative charge – $30 or 10% of the total item/order amount (whichever is the least of these two).


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